PLEASE READ BEFORE YOU PLACE AN ORDER

Once your order leaves our facility in Pierson, Florida, it is out of our control and Albin Hagstrom & Son is NOT RESPONSIBLE for the following…

Incorrect Shipping Addresses: We ship to the address that is provided to us. If you are shipping an order to a separate location or venue (hotel, church, etc.) please be sure to double-check the shipping address and care of information, if needed, before you order.

Incorrect Tracking/Delivery Information: We are not affiliated with any shipping carriers (ie. FedEx) beyond using them as a vendor for shipping. Information provided to us and our customers through the tracking process, such as locations and delivery details, is supplied by the carrier.

Delays in Shipment: We ship all orders placed through our website via priority overnight shipping. While we have good faith that this will be the level of service provided to us and our customers, we cannot be responsible for any delays in shipping once your order leaves our facility. As what we sell is fresh product, we also cannot accept responsibility for damages for orders that are stored in non-climate-controlled facilities during delays in transit.

If for some reason there is a delay in your shipment, please refer to the information at the tracking link provided to you from us upon shipping your order, if you choose to reach out to the carrier to make a claim or attempt to locate your shipment.

Lost Packages: We ship all orders placed through our website via priority overnight shipping. While we have good faith that this will be the level of service provided to us and our customers, we cannot be responsible for any losses in shipping once your order leaves our facility.

If for some reason one or more pieces of your shipment are not delivered, please refer to the information at the tracking link provided to you from us upon shipping your order, if you choose to reach out to the carrier to make a claim or attempt to locate your shipment.

 

 

HOWEVER, we at Albin Hagstrom & Son do realize the importance of great quality and personal service when it comes to our products, and MAY accept responsibility for the following if experienced with your order…

Missing Items: If you discover there are bunches, garlands or wreaths missing from your order, please contact us immediately (within 24 hours of receipt) to determine your options as noted within our ONLINE STORE CREDIT POLICY.

Please be prepared to send us photo(s) of the product you did receive and the box(es) it came in to help us best serve you.

Damaged/Poor Quality Product: If you discover any poor quality within your bunches, garlands or wreaths, please contact us immediately (within 24 hours of receipt) to determine your options as noted within our ONLINE STORE CREDIT POLICY.

Please be prepared to send us photo(s) of the product received and the box(es) it came in to help us best serve you.

 

 

While no system or business can achieve 100 percent perfection, over 95 percent of our orders are delivered fresh, on time and without issue or delay, and we can assure you that we take all appropriate measures to help ensure the quality and freshness of your order, every day.

On behalf of our entire team here at Albin Hagstrom & Son, we remain committed to our standard of high-quality product for all of your greenery needs provided with the best personal service we can offer, and look forward to serving you.

Please feel free to reach out to us with any questions you may have about these policies, or our ordering or shipping process.

Last Updated July 8, 2025
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